Etihad Cargo has completed its migration to SPRINT, an IBS iCargo fully integrated technology platform which the carrier has adopted as the digital answer to its evolving cargo management needs.
The cargo and logistics arm of Etihad Airways has spent 12 months on the implementation process and services that are now available span online bookings across all Etihad’s product portfolio, including general cargo as well as its TempCheck (pharmaceutical), SafeGuard (valuables), FreshForward (perishables), FlightValet (automotive) and FlyCulture (arts and music), among others.
Customers will also be able to access Etihad Cargo’s Loyalty Program, which offers them a wide range of benefits, and they will also be able search flights and track shipments in real-time.
Abdulla Mohamed Shadid, Etihad Airways managing director cargo and logistics services, says: "It represents a giant leap forward for our customer value proposition and allows us to embrace a whole new realm of digital services to further differentiate ourselves.
"Customers will feel the impact instantly, and it comes at a well-timed period when we have started deploying capacity in key markets for the fourth quarter."
SPRINT, based on IBS’s iCargo technology platform, combines booking and reservations, integration management including interface control, service delivery management (including messaging and eAWB support), loyalty management, AWB stock control and revenue accounting, all into a single integrated platform.
It also enables Etihad Cargo to enhance its capacity- and pricing management processes whilst offering real-time shipment monitoring and quality control.